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textit Interact
Relationships, research and response with SMS

Product Overview - Download Product Brochure

The future in SMS relationship marketing. Learn about your audience and relate to them. Conduct a poll, send a multiple choice question or a question requiring a free form response. Our automated response feature rewards and encourages participation. Get feedback and/or award prizes. All data is logged and can be downloaded for analysis. You can use up to four custom fields of data. This is cutting edge software made user friendly and easy. The most difficult aspect of textit Interact is knowing what question to ask. We have had plenty of experience helping out with all forms of textit Interact questions - if you want to give it a blast and you're not really sure how to go about it, call 1300 TEXTIT (839848) or flick us an email. We are always happy to help.

It works like this: Plan your question and choose your audience. There is a setup wizard that walks you through the activity. 5 easy steps, and the relevant instructions are on each page. As well as your question, every reply receives an automatic response that you choose. If you are asking a free form question - one which requires a word or number answer (eg. Who won the 2008 AFL Grand Final?) - there is a feature that allows you to approve four correct answers (eg. Hawthorn, Hawks, The Hawks, HFC - they're all correct) and you can have 2 different replies (eg. 1. You are correct, it was Hawthorn... and your brand / marketing message goes here! And 2. Nice try but no cigar, it was Hawthorn. Better luck next time and your brand / marketing message goes here!) By conducting mutually beneficial SMS relationships you will reward your audience and attract new participants.

Many large Advertising and Brand Building businesses already recognise the effectiveness of interactive SMS relationships. Mobilise your database and participate in this proven marketing and communications medium. textit Interact makes conducting SMS relationships with your audience easy.

Textit Interact also includes the textit automatic OptOut feature. All textit Interact lists and responses are recorded in a data management system. You can download your data as a spreadsheet and analyse your head off! You can even include additional data in your list for greater refinement - don't know what I'm talking about?

 
Call 1300 TEXTIT (839848) or flick us an email and we'll explore the possibilities together.
 

Product Features

It's easy. All textit products are user friendly. Everything is clearly labeled. The relevant help section is on every page. It's clearly written, in ordinary terms and will guide you through the process quickly and easily. Nervous or stuck on something and you want to talk to someone? Call 1300 TEXTIT (839848). We provide unlimited training and support. We make text easy. Polls, Multiple Choice Surveys and Questionnaires. With textit Interact you can conduct Y/N polls, A B C or D multiple choice surveys and ask questions that require a freeform response. Functionality includes auto response (two different responses available with freeform questions) sent back to respondents to reward and encourage participation. You can choose to include current relevant statistics eg. A 23% B31% C45% D 1% - calculated on the fly - in your reply text. That is amazing!

Personalisation. Send 1 or 10,000 messages at once, and personalise them all - automatically. In one send all recipients will receive your message with their name added. If you require greater levels of personalisation, when sending to lists you can send up to four fields of custom data to individual recipients (eg. Name, Date, Time, Venue - different for every recipient, all sent at once). There is a body of evidence that recipients of a message engage with the content to a greater degree if they are addresses by name in the message. If your message is relevant and useful, it will be welcome and noticed. Refine your database. Use what you know about your audience to better leverage your text messages. If you would like to use custom fields and you're not sure what's to do next, call us on 1300 TEXTIT (839848) or send and email and we will make it easy.

Delivery Tracking + Accountability. All messages sent from the textit web console are tracked to the handset. If a handset is turned off or out of range, the message will be marked as undelivered until the phone is turned on or comes into range, and the message actually arrives at the handset. Delivery tracking provides an audit trail of all messages. Improve accountability and reduce errors. If accountability is an imperative in your business, textit is the only SMS solutions option. If you have mission critical messages and want accountability with reliability, you have found your solution click here to get started.

Quality. We use the best quality SMS, the most reliable servers and an SMPP connection. No shortcuts here. The products are cutting edge. The service is first class. Call 1300 TEXTIT (839848) and tell us how you want to use text - or if you prefer, send us an email.

Message summary panel. A user friendly colour coded console displays the past 50 inbound and outbound messages - making it clear and easy. It's all right there in front of you. You don't have to click around to find messages you have sent and received. Our goal is to facilitate improved workflow. Arrange a demonstration and see for yourself!

No downloads. No installations. Textit applications run on the internet. You just have to Login to a secure web page to use our products - as you do for webMail, online banking etc... You don't need an IT department or degree in software management to access and use textit - it's easy. We won't cause you IT department sleepless nights . and you don't have to wait to use the service, just Login (from any computer).

Business-use SMS. All textit products are designed specifically for business use. The interface is intuitive and enhances workflow. We don't do spam. Recreational users will not slow down your business communication. Business is our priority.

Support. The textit team is happy to provide any assistance you require - at any time - just call 1300 TEXTIT (839848) and talk to someone who will help. Our support is unlimited. You call: we answer. We support everything from helping you get started on your first day, through to assisting in creation of an SMS Marketing Campaign. Support is available via telephone - 1300 TEXTIT (839848) or email. You choose: we support.

2-Way Service. You are assigned your own mobile number with textit Interact; it's like having a virtual SIM card. You can publish your number and receive SMS from anyone, anywhere, anytime. You don't have to initiate contact. There is no 'keyword' requirement - you don't share your number, and you receive all incoming messages. All messages sent to you cost the sender their usual carrier charges - not a 'premium' rate.

Message History. A message history is provided. It's free, easy to access and easy to understand. There is a built in search function - so you can find any sent or received message without any fuss.

Reports. Comprehensive reports for your textit products are easily accessed online. View as a web page or download as a spreadsheet - it's easy - and it's your choice. Those of you using custom fields can analyse your data to a great degree - and we're happy to help if you are interested in learning more.

Australian Networks. All textit products use SMS that are delivered to all Australian networks, with an Australian timestamp. We only use SMS that will be delivered to ALL handsets on ALL networks. This includes the 30%+ ported mobile phones (that's mobile services that have changed Telco / carrier) estimated to be currently active in Australia. We track EVERY text to the handset.

Automatic OptOut. When sending bulk marketing text messages with textit Interact , you must, by law provide an Opt Out function. All textit products include access to our Automatic Opt Out software. When a recipient replies STOP (not case sensitive), they are dynamically added to your account's Opt Out list. Subsequent messages sent to that number will not be delivered unless/until the number is manually removed from your Opt Out list.

Our technology. We have developed our software specifically for business use. Our charter is that our products are user friendly, intuitive, business focused and facilitate improved workflow. We use SMPP for a faster, more reliable SMS carriage. We use SMPP because it's the bees' knees.

Message Schedule. With textit Interact you can choose the hour/date your message is sent. You don't have to be sitting at your computer to send your message - consider your audience and act appropriately.

Bulk Threshold Validation Code. If you are sending bulk messages with textit Interact, you can have a bulk validation set. This means that for peace of mind, you can request that campaign sends over a nominated number of recipients require the addition of a code (like a password) to be scheduled or sent. The code comes as a text message to a nominated mobile handset. The text with validation code is automatically and immediately fired as the message is being set up. The easy to use setup wizard will ask for the validation code before the message can be sent or scheduled. It's automatic, immediate and easy.

Call 1300 TEXTIT (839848) or click here to send an email
 

 
                 
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  Why SMS?
"Australia has one of the highest uptake of text messaging in the world, however few companies have established the ability for consumers to communicate with them via SMS. This is despite a recent Frost and Sullivan report indicating that 85% of Australians under 35 quoted SMS as their preferred communication channel."
So said Philip Jones, Executive Director, Data/IP and Enterprise Services, Telstra Product Management.


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